Expert GBP assistance for ownership issues, profile errors, duplicate listings, technical problems & more
Available 24/7 — Real specialists, real solutions
A single unresolved GBP issue can cost you customers every single day. Whether your profile has disappeared from search, ownership access has been lost, or you're seeing errors you don't understand — these problems don't fix themselves.
Our Google Business Profile Help & Support service is built for exactly these situations. We diagnose the issue, communicate with Google on your behalf, and get your profile working the way it should. For more on what dedicated GBP support covers, read our Google My Business support services guide.
Profile claimed by a previous owner, ex-employee, or unauthorized party? We file an ownership request and restore your access through Google's verified process.
Your business doesn't appear on Google Maps or Search even though the profile exists. We identify the root cause — suspension, ranking issue, or filtering — and fix it. Our guide on why your Google Business Profile disappeared explains the most common causes in detail.
Multiple profiles for the same business split your reviews, confuse customers, and harm your rankings. We identify all duplicates and submit merge or removal requests. See our step-by-step guide on how to merge duplicate Google Business Profiles to understand what the cleanup process involves.
Edit rejections, verification loops, photo upload failures, info not updating — these technical glitches require direct GBP support escalation. We handle it for you.
Suspended profiles need a properly structured reinstatement appeal. We review the violation, correct policy issues, and submit a compelling appeal to Google. Read our breakdown of soft vs. hard GBP suspensions to understand which type you're dealing with before filing.
Unsure how to use GBP features effectively? We provide expert guidance on posts, Q&A, service areas, categories, attributes, and everything else on the platform.
Every GBP issue is different. Our Google Business Profile assistance is tailored to your specific problem — we don't use generic scripts or automated bots.
Our Google Business Profile technical support team diagnoses backend issues including verification failures, info sync errors, photo processing bugs, and attribute conflicts. We escalate directly with Google when needed — and if video verification is required to resolve the issue, our Video Verification service handles that process end to end.
We run a complete audit of your GBP — NAP consistency, category accuracy, service areas, photos, reviews, Q&A, and guideline compliance. You get a clear report with actionable fixes prioritized by impact.
If you've lost access to your profile or it's claimed by someone else, we guide you through Google's official ownership request process, handle the identity verification, and restore full admin access to your account.
We search for all active duplicates tied to your business, assess which should be merged vs. removed, and submit requests through Google's support channels. Clean listings mean better rankings and no confused customers.
A suspension appeal needs to address the exact policy violation — vague appeals get rejected. We investigate the reason, fix what Google flagged, write a documented appeal, and submit it with supporting evidence. For a dedicated reinstatement service, see our GBP Suspension Recovery service.
Beyond fixing problems, our Google Business Profile expert help includes updating your profile correctly — business hours, service descriptions, categories, products, and posts to keep your profile active and optimized. For a full profile overhaul to maximize local rankings, see our dedicated GMB Optimization service.
From your first call to full resolution — here's what happens when you work with us.
We review your GBP account, error messages, and account history to pinpoint the exact problem.
We create a step-by-step resolution plan and explain exactly what we'll do and how long it will take.
We execute the fix — submitting requests, making corrections, or escalating directly with Google support.
We track the resolution, follow up with Google, and keep you updated throughout the process.
Once resolved, we verify the fix is live, run a post-fix health check, and brief you on preventing future issues.
Choose the support channel that works best for you. Our specialists are available 24/7.
Talk directly to a GBP specialist right now. Ideal for urgent issues like profile disappearance, suspended listings, or ownership lockouts. No waiting, no scripts — real expert help.
(800) 743-1123Available 24 hours, 7 days a week
Send us your GBP issue with screenshots and account details. Perfect for non-urgent problems where you need detailed written guidance. We respond within 24 hours with a full assessment.
support@gmb-guru.comResponse within 24 hours
Generic support lines, forum posts, and automated chat bots can't fix real GBP problems. Our team has resolved hundreds of complex cases — from permanent suspensions to years-old ownership disputes.
To start resolving your issue, we'll need a few details. Here's what to have ready when you contact us: